HubSpot Service Hub
Scale your customer support and unite your front-office teams on one powerful, easy-to-use platform.
Why HubSpot Service Hub?
Great customer service teams can help turn issues into opportunities and build lasting relationships with your customers.
Service Hub gives you the power to scale customer support and provide proactive service that delights and retains customers. It also allows you to unify all tools and data on the same platform, giving your service team a complete view of each customer and empowering them to communicate in a more meaningful way.
Scale your support team
Build a world class customer service team with the help of HubSpot Service Hub:
Help desk & ticket automation
Spend less time on data entry, and more time helping customers succeed. Add routing and automation to tickets to create a help desk that prioritises critical issues first.
Help customers help themselves, and reduce your number of support requests. Convert frequently asked questions into a searchable library of help articles, videos, and documentation.
Help customers on your website in real time. Automatically route users to the right people on your services team, and build better relationships through contextual conversations.
Unite teams and collaborate
Unlock the power of your entire business with powerful collaboration and organisational tools:
Connect team email, live chat, Facebook Messenger, and more to one universal inbox so your whole team has the visibility to manage and reply to conversations in one place.
Get the context you need to help customers succeed. Automatically track customer details and interactions with your business in one source of truth that’s accessible to your whole team.
Keep your team organised and efficient by ensuring every user has access to the right assets. Quickly view and manage agent permissions, status, and availability across your team.
Enhance your customer service
Create a data-driven customer service experience that delights and builds confidence in your customers:
Customer feedback surveys
Get a pulse on customer happiness. Deploy NPS, CSAT, CES, and custom surveys to gather feedback that can be used to build a better customer experience.
Store and customise all the data you need to support your customers. Create single-object, cross-object, or custom funnel reports to monitor the health of your business.
Surface actionable data to improve customer service. Highlight top service requests with data-backed reports and assess team performance with enhanced dashboard capabilities.
HubSpot Service Hub vs competitors
While Service Hub stands out for its power and ease-of-use alone, users also benefit from its integration with the rest of HubSpot’s complete CRM platform.
Because Service Hub includes HubSpot’s CRM functionality and seamlessly integrates with Marketing Hub, Sales Hub, and CMS Hub, your entire front office team can unite around a complete view of the customer. And with tools that make it easy to gather and analyse customer needs, you can surface powerful insights that drive impact in the rest of your organisation.
Last but not least, you can easily sync Service Hub with more than 650 custom integrations — from JIRA to SurveyMonkey to Facebook Messenger — so your services team has all its favourite tools on one powerful, easy-to-use platform.
Cognition were engaged to restructure Wall Street English's global marketing strategy and roll this out using HubSpot, their chosen CRM, marketing and sales platform to multiple territories. All territories required HubSpot onboarding and set up. Also, bespoke training on the HubSpot CRM, Marketing Hub and Sales Hub.
Following a series of in depth discovery sessions with the senior team at Shojin – Cognition revised the messaging and branding for Shojin’s business. Using its team’s extensive background in psychology, Cognition simplified Shojin’s overall proposition and redesigned the website – paring elements of overcomplicated pages back and applying consistent branding throughout.
Before working with Cognition, Lifelink Global had spent 3-4 years looking for a marketing partner that could fully understand its requirements as a non-profit. They were desperately in need of an agency that could not only help them communicate with certainty, clarity and passion, but also help them locate the people who would be most receptive to their message – a message that is not always popular in this day and age.
As Galebreaker continues to expand its operations across the world, it needs a revised proposition and messaging that both reflects its varied offerings yet is simple enough to understand for a wide range of audiences. As well as reaching new audiences using digital marketing, it also wants to be able to track customer journeys through its sales funnel.
Gain access to everything you need to organise, track, and build better relationships with leads and customers. Use the industry-leading dashboards to make more use of your data as you grow.
Integrate all of your website tools in one place. Create and manage website pages personalised for different visitors and optimised for devices and conversions.
Get full visibility on sales pipeline data, detailed reports on sales activity, reports on productivity and individual performance, as well real-time deal tracking to make sure you hit your commercial targets.