SERVICE title  HubSpot Service Hub

Scale your customer support and unite your front-office teams on one powerful, easy-to-use platform.

Why Service Hub?

Why HubSpot Service Hub?

Great customer service teams can help turn issues into opportunities and build lasting relationships with your customers.

Service Hub gives you the power to scale customer support and provide proactive service that delights and retains customers. It also allows you to unify all tools and data on the same platform, giving your service team a complete view of each customer and empowering them to communicate in a more meaningful way.


Scale your support team

Build a world class customer service team with the help of HubSpot Service Hub:

Help desk & ticket automation

Spend less time on data entry, and more time helping customers succeed. Add routing and automation to tickets to create a help desk that prioritises critical issues first.

Knowledge base

Help customers help themselves, and reduce your number of support requests. Convert frequently asked questions into a searchable library of help articles, videos, and documentation.

Live chat

Help customers on your website in real time. Automatically route users to the right people on your services team, and build better relationships through contextual conversations.

Unite teams and collaborate

Unite teams and collaborate

Unlock the power of your entire business with powerful collaboration and organisational tools:

Conversations inbox

Connect team email, live chat, Facebook Messenger, and more to one universal inbox so your whole team has the visibility to manage and reply to conversations in one place.

HubSpot CRM

Get the context you need to help customers succeed. Automatically track customer details and interactions with your business in one source of truth that’s accessible to your whole team.

Team management

Keep your team organised and efficient by ensuring every user has access to the right assets. Quickly view and manage agent permissions, status, and availability across your team.

Enhance your customer service

Enhance your customer service

Create a data-driven customer service experience that delights and builds confidence in your customers:

Customer feedback surveys

Get a pulse on customer happiness. Deploy NPS, CSAT, CES, and custom surveys to gather feedback that can be used to build a better customer experience.

Custom objects

Store and customise all the data you need to support your customers. Create single-object, cross-object, or custom funnel reports to monitor the health of your business.

Reporting dashboards

Surface actionable data to improve customer service. Highlight top service requests with data-backed reports and assess team performance with enhanced dashboard capabilities.


HubSpot Service Hub vs competitors

While Service Hub stands out for its power and ease-of-use alone, users also benefit from its integration with the rest of HubSpot’s complete CRM platform.

Because Service Hub includes HubSpot’s CRM functionality and seamlessly integrates with Marketing Hub, Sales Hub, and CMS Hub, your entire front office team can unite around a complete view of the customer. And with tools that make it easy to gather and analyse customer needs, you can surface powerful insights that drive impact in the rest of your organisation.

Last but not least, you can easily sync Service Hub with more than 650 custom integrations — from JIRA to SurveyMonkey to Facebook Messenger — so your services team has all its favourite tools on one powerful, easy-to-use platform.

Ready to start maximising your customer service?

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