80% of future revenue will come from 20% of your current customers, according to research from Gartner. But which 20%? The fact is you don’t know, which is why you need to boost customer loyalty across the board.
Check out this infographic for all the basic statistics and strategies you need to start focusing on customer retention.
December 2, 2013
Lindsey is a Director at Cognition and co-founder of DXG Consultancy, with over 20 years’ experience in marketing and business development. As a HubSpot Certified Partner, Lindsey was the first person to share all of the HubSpot certifications across the user and partner network, and continues to offer consultancy in this area of the business. She brings a wealth of expertise across B2B markets and high growth businesses, and is responsible for driving Cognition’s inbound marketing strategy forwards. Lindsey’s lucky enough to be based at our Mallorca office, which means she’s typically out at sea on the weekends!